Organizations are like vehicles, careening through familiar terrain, and growing by exploring unknown areas. Driving any vehicle on a steady path forward, especially through changing roads and weather, requires constant checks and course corrections. In today's tumultuous climate of constant change, visual checks from the driver may not be sufficient. What mirrors do you have set up to give you external feedback outside your line of sight? Maybe your mirrors take the form of social media KPIs or community engagement. How do you measure whether those mirrors are adjusted to give you the information you need to safely steer your vehicle? Activated cognitive biases skew our vision. As mapped in this codex, there are generally four categories of cognitive bias: when we are presented with too much information, need to act fast, are not sure about what carries meaning, and when deciding what information to remember. How many times a day does one (if not all) of these happen? It can be easy to get tunnel vision. Because blind spots are made by these biases, they often require an assist to navigate. Are you forgetting to ask for help from people inside the car? Was one of your mirrors bumped without you noticing? Maybe this resonates but you're not sure where to start because your organization seems to be working well.
As important as it is to be connected as a team, sometimes familiar connections reinforce bias, at times leading to problems such as groupthink. When a team is more concerned with maintaining the appearance of cooperation and harmony than on the reality of what's happening inside or outside the vehicle, a new kind of blind spot emerges. The pandemic has changed how we communicate. Remote meetings require greater awareness of individual realities. Electrical technology may have partially transformed us into robots for now, but our human needs still exist, off-camera. When you sense discord but can't place it, trust that intuition. Consider asking for an assist. At Collaborative Resolutions, our team's strength lies in our opposing perspectives which we integrate into understanding to give you a reflection from the outside in. Comments are closed.
|
AuthorLady J is a non-binary, neurodivergent, queer femme. Archives
January 2022
|